Salesforce and Salesforce products have increasingly become so popular and driven the demand for CRM tools. Now, the growth is about 80% and expected to grow by 85% more in the year 2025.
In the year 2017 already the future of Salesforce store was predicated by the reports of Ohana. This new solution was the great segment seeking the demand by the customers who were experiencing the best journeys with this expected to rise by the year 2020.
The year 2018 was the promising year of Salesforce with a great partnership with IBM early in this year and even with more strategic Salesforce acquisitions to drive the customers to the new venture with advance and smart tactics to grow the business of the customers. In the year 2018, Salesforce really worked hard to educate on AI with both concept and application as well with more accuracy, fast speed, and accessibility.
And the spotlight shined bright in the year 2019 on Salesforce with integrated, updated and advanced services like Einstein features, Siri, lightening web components intriguing the customers around the world. The strong efforts on the new plan on internal projects like Salesforce DX, VS code and packaging to achieve the new success at the enterprise level.
Future of Salesforce; CRM market
In September 2015, Salesforce was one of the most valued in American cloud companies but by the year 2018 enormous growth of Salesforce gave great success to the company and needed to explore its products and services around the world. By 2019 Salesforce known to be as world’s number #1 cloud computing CRM solution.
CRM software market grew at 14% of CAGR (Compound Annual Growth Rate). It has a market share of more than 15%.
Salesforce completely transformed and capitalized the commercial markets.
2020-2025 are going to be the great years for Salesforce. As expected and predicated already that it is going to give a great boost to every business around the world with strategic and planned products benefitting the customer with a fast, accurate solution.
Future scope of Salesforce also giving rise to the best Salesforce training in Pune and many other places for a better understanding of the concept of the Salesforce with proper Salesforce course and Salesforce training.
Future scope of business with Salesforce:
It is said as:
“A Satisfied Customer is the best Business strategy”.
Till 2019, 91% of the companies are using Salesforce and maintained a strong connection with both clients and customers as Salesforce treats the business by maintaining the customer base.
Let’s see the area which is covered by Salesforce to grow one’s business:
● Find the Right Customer: 2017 annual report says that there are more than the 1,50,000 customers of Salesforce but now Salesforce has 3.75million Salesforce customers and subscribers. Customers are the key to lock the success door of any business but at that same time delivering your business to the right audience is the priority but earlier businesses failed due to the lack of right customers + service delivery on time. E-mail, Social, Marketing Solution got connected to the CRM platform to get engaged by the right customer.
Salesforce solved this problem on keeping the customer in the centre and the right customer of salesforce classes in Pune.
● Reduce the cost of Sales: Probability of a new product to the new customer is about 5%-20% but selling that same new product to the existing customer is around 60%-70%. Salesforce creates greater visibility into upsell, cross-sell, and renewal opportunities in the customer portfolio will make you realize the repeatable and rapid increment in the sales that means +24% win rate, +31% lead conversion, +25% conversion rate, which leads to +25% increase in revenue generation rate. Salesforce visualizes and analyses the opportunities that fit and adds up on deals already on progress.
● Improves the Customer relationship: As the quote goes by: “The happier the Customer; a Successful the business is”. Salesforce helps to build deeper routes with the customers. CRM helps the business and an organization by focusing on every nitty-gritty points regarding customer and an organization by:
➔ Explore their challenges
➔ Engage with the relevancy
➔ Build a one-to-one relationship
● Reduces Customer Retention: Customer Retention is the negative point for any business but you don’t need to get worried about this anymore with the Salesforce as the reduction in the retention rate of the customers by 5% helps a business to gain a profit of 25%-85%. By the help of customer histories, active campaigns one can invite a customer to come back with satisfying products and with the better services. Increase in Customer satisfaction is directly proportional to the decrease in the rate of retention of customers.
CONCLUSION:
Salesforce for now attained a place where it is known as the heart of any business both at top and lower level.
2020 to 2025 again it is predicted for a big rise by Salesforce providing a business with a different level to explore in the market race.
If you also, want your business to boost your productivity rate so you must also, have a CRM tool for your business. To better understand the concept of Salesforce one can go for the Salesforce training in Pune and the area nearby. Best Salesforce training in Pune or the reachable place to you will train you about every platform of Salesforce for better acquisitions.